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Frequently Asked Questions
Please read our FAQ before sending us a message.
Our website is very user-friendly! All you have to do is create an account (or log in if you have
one already), add your desired items into your cart, input your shipping details, select your
payment options and we’ll process your order right away. We offer credit card, bank deposit
(BDO or BPI), Bayad Center (M Lhuillier, Palawan Padala, etc), and Cash on Delivery options.
Our customer support team will contact you about your delivery.
Yes, delivery rates vary between Php 100-250 depending on the size of your order and location.
We offer credit card, bank deposit (BDO or BPI), Bayad Center (M Lhuillier, Palawan Padala,
etc), and Cash on Delivery options. Our customer support team will contact you about your
delivery.
Yes, we do! Cash on delivery has no charge inside Metro Manila, but we do charge Php 150 for
cash on delivery orders outside Metro Manila.
Metro Manila orders will be delivered the following day if made before 4:00 pm. Outside
Metro Manila orders take 2-6 days depending on your region. We do not process orders
or make deliveries on Sundays.
Metro Manila orders are delivered by Go Moto, and outside delivery orders are
delivered by LBC.
Our customer support team will send you a text message or give you a call to let you
know when your order will arrive. For outside Metro Manila deliveries, we send you a
LBC tracking number which can be tracked here: https://www.lbcexpress.com/track/
We have 18 branches all over the Philippines, including areas in Visayas and
Mindanao. You may check out our list of branches here:
Some of our branches are franchises of Nutrition Depot so head office does not control
pricing or promos there. Our franchise branches are: SM Bacoor, V. Luna, Davao,
Southwoods, Iloilo, Zamboanga, and CDO.
Our products are FDA approved, and are definitely safe to take by any physically fit
person. However, some products are not recommended to be taken by pregnant
women, or persons with heart problems. So it is still best to consult a physician before
purchasing.
For inquiries, please call our hotline at +639173254333. Our customer support team is
available from Mondays to Saturdays from 9:00 am – 6:00 pm. If you are unable to
reach us, please leave a message on our Facebook page and we’ll get back to you a
soon as we can.