Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I order on your website?

Our website is very user-friendly! All you have to do is create an account (or log in if you have one already), add your desired items into your cart, fill in the shipping form, select your payment options and we’ll process your order right away.

Is there a delivery fee?

Yes, delivery rates vary between Php 100-800 depending on the size of your order and location. 

What are your payment methods?

We offer credit card, bank deposit (BDO or BPI), Bayad Center (M Lhuillier, Palawan Padala, etc), and Cash on Delivery options. Our customer support team will contact you about your delivery.

Do you accept Cash on Delivery?

Yes, we do! Cash on delivery has no charge inside Metro Manila, but we do charge Php 200 for cash on delivery orders outside Metro Manila.

How long does delivery take?

Metro Manila orders will be delivered the following day if made before 4:00 pm. For orders
outside Metro Manila, it may take 2-6 days depending on your region. We do not process orders or make deliveries on Sundays.

Who is your courier?

Metro Manila orders are delivered by Go Moto, and outside delivery orders are delivered by LBC.

How can I track my order?

Our customer support team will send you a text message or give you a call to let you know when your order will arrive. For outside Metro Manila deliveries, we’ll send you an LBC tracking number which can be tracked here: https://www.lbcexpress.com/track/

Do you have physical branches? Where are you located?

We have 19 branches all over the Philippines, including areas in Visayas and Mindanao. You may check out our list of branches here.

Why do prices vary between branches?

Some of our branches are franchises of Nutrition Depot so the head office does not control
their pricing or promos. Our franchise branches are: SM City Dasmariñas, SM City Bacoor, V. Luna Sikatuna, Davao City, Southwoods Laguna, Iloilo City, Zamboanga City, and Cagayan De Oro.

Are your products safe to take for everyone?

Our products are FDA approved, and are definitely safe to take by any physically fit
person. However, some products are not recommended to be taken by pregnant women, or persons with heart problems. We always recommend to consult first with a physician before purchasing.

Is there a number I can call so that someone can assist me?

For inquiries, dial us at +639173254333 or (02) 638 33 60. Our customer support team is available from Mondays to Saturdays from 9:00 am – 6:00 pm. If you are unable to reach us, kindly leave a message on our Facebook page or Instagram account and we’ll get back to you a soon as we can.

Send us an email




Send us an email




This is form is just for demo purpose. No inquiries will be answered.

Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I order on your website?

Our website is very user-friendly! All you have to do is create an account (or log in if you have
one already), add your desired items into your cart, input your shipping details, select your
payment options and we’ll process your order right away. We offer credit card, bank deposit
(BDO or BPI), Bayad Center (M Lhuillier, Palawan Padala, etc), and Cash on Delivery options.
Our customer support team will contact you about your delivery.

Is there a delivery fee?

Yes, delivery rates vary between Php 100-250 depending on the size of your order and location.

What are your payment methods?

We offer credit card, bank deposit (BDO or BPI), Bayad Center (M Lhuillier, Palawan Padala,
etc), and Cash on Delivery options. Our customer support team will contact you about your
delivery.

Do you accept Cash on Delivery?

Yes, we do! Cash on delivery has no charge inside Metro Manila, but we do charge Php 150 for
cash on delivery orders outside Metro Manila.

How long does delivery take?

Metro Manila orders will be delivered the following day if made before 4:00 pm. Outside
Metro Manila orders take 2-6 days depending on your region. We do not process orders
or make deliveries on Sundays.

Who is your courier?

Metro Manila orders are delivered by Go Moto, and outside delivery orders are
delivered by LBC.

How can I track my order?

Our customer support team will send you a text message or give you a call to let you
know when your order will arrive. For outside Metro Manila deliveries, we send you a
LBC tracking number which can be tracked here: https://www.lbcexpress.com/track/

Do you have physical branches? Where are you located?

We have 18 branches all over the Philippines, including areas in Visayas and
Mindanao. You may check out our list of branches here:

Why do prices vary between branches?

Some of our branches are franchises of Nutrition Depot so head office does not control
pricing or promos there. Our franchise branches are: SM Bacoor, V. Luna, Davao,
Southwoods, Iloilo, Zamboanga, and CDO.

Are your products safe to take for everyone?

Our products are FDA approved, and are definitely safe to take by any physically fit
person. However, some products are not recommended to be taken by pregnant
women, or persons with heart problems. So it is still best to consult a physician before
purchasing.

Is there a number I can call so that someone can assist me?

For inquiries, please call our hotline at +639173254333. Our customer support team is
available from Mondays to Saturdays from 9:00 am – 6:00 pm. If you are unable to
reach us, please leave a message on our Facebook page and we’ll get back to you a
soon as we can.